Defined response times
Priority-based response targets written into the contract, not left to interpretation. Critical incidents carry the shortest target.
Overview
IT support that behaves like an in-house team
Most UAE businesses do not need a full IT department. They need someone who answers when a user cannot print, who patches the servers before month-end close, and who already knows the network diagram when a switch fails.
COREQ delivers that as a structured Annual Maintenance Contract. Every contract begins with a documented asset register and a written service scope, so both sides know exactly what is covered, what the response times are, and what sits outside the agreement.
Scope at a glance
- Unlimited remote helpdesk during contract hours
- Scheduled preventive maintenance visits
- Patch, antivirus and firmware management
- Backup monitoring and restore testing
- Asset register and warranty tracking
- Monthly service report with ticket trends
Final scope is confirmed after a site survey and issued in writing before work begins.
What's included
How we deliver Managed IT & AMC
Named support engineers
You deal with engineers who know your estate — not a rotating queue that asks the same questions each time.
Server & infrastructure care
Windows Server, virtualisation hosts, NAS, UPS and network hardware kept patched, monitored and documented.
Microsoft 365 administration
Licence management, mailbox and Teams administration, conditional access policies and tenant security baselines.
Backup & recovery assurance
Backup jobs monitored daily and restores tested on a schedule — because an untested backup is only a hope.
Reporting you can act on
Monthly reports covering ticket volume, recurring faults and the hardware approaching end of life, with recommendations.
AMC coverage options
Matched to the size of the problem
We would rather scope you correctly than sell you the largest option. If a smaller package genuinely covers your requirement, that is what we will propose.
Essential
Remote-first support for small offices
- Remote helpdesk
- Quarterly preventive visit
- Patch & antivirus management
- Backup monitoring
Business
For growing teams with on-premise servers
- Everything in Essential
- Monthly on-site visit
- Server & network administration
- Microsoft 365 administration
- Monthly service reporting
Enterprise
For multi-site and compliance-driven operations
- Everything in Business
- Dedicated engineer allocation
- Endpoint security management
- Quarterly technology review
- Priority spares handling
How we work
A delivery method that removes surprises
Every engagement follows the same six stages. You always know which stage you are in, what has been agreed, and what is outstanding.
Discovery & site survey
We visit the site, understand how you actually work, and document the existing environment before proposing anything.
Design & proposal
You receive a written scope, a design, a bill of materials and a price — with assumptions and exclusions stated plainly.
Delivery & installation
Scheduled work with an agreed programme, minimal disruption to operations, and progress visibility throughout.
Testing & commissioning
Every device tested, every interface demonstrated, and defects closed before handover rather than after.
Handover & documentation
As-built drawings, device schedules, credentials and O&M documentation handed over in a structured pack.
Support & AMC
Ongoing maintenance, monitoring and helpdesk support under an annual contract with defined response targets.
Frequently asked
Questions we are asked most
A COREQ annual maintenance contract covers remote and on-site support for the assets listed in the agreed register — desktops, laptops, servers, network hardware, printers and the supporting software. Preventive maintenance visits, patching, antivirus management and backup monitoring are included. Replacement hardware, licence purchases and cabling for new areas are quoted separately so there are no hidden costs.
Response targets are set per priority level and written into your contract. Critical incidents — a server down, a site with no internet, a security breach — carry the shortest target and are escalated immediately. We publish actual performance against those targets in the monthly report.
Yes. We run a structured handover: asset discovery, credential and licence transfer, documentation of the current environment, then a gap report showing what needs attention before we accept full responsibility. This protects both sides and avoids inheriting undocumented risk.
Yes. We support clients across the UAE including Abu Dhabi, Sharjah and the northern Emirates. Remote support is delivered from Dubai; on-site attendance frequency for other Emirates is agreed in the contract.
Related services
Often delivered alongside
CCTV & Surveillance
IP surveillance designed around what you actually need to see — correct camera selection, honest storage sizing, and a system that still works two years after handover.
Read moreAccess Control & Attendance
Control who goes where, and know who was on site — card, PIN, biometric or mobile credential, with attendance data your HR team can actually use.
Read moreNetwork & Cabling
A network that is documented, segmented and labelled — so the next fault takes minutes to find instead of an afternoon.
Read moreLet's scope it properly before anyone quotes a price.
Tell us what you are trying to solve. We will survey the site, put a written scope and design in front of you, and price it with the assumptions stated plainly.